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Hello! My name is Janelle. I graduated from Grove City College in 2006 after growing up there. My Bachelorâ€™s Degree is in Business/Communication and proved useful in the last 15 years of Customer Service. For 10+ years, being a retail manager was my specialty. I started with PVH (a retail conglomerate) in the Grove City Outlets and then Tanger Outlets in Washington, Pa. At Izod, I was the Store Manager who helped open and cut the ribbon on the store of a brand-new outlet center in 2018. I was responsible for training and operations of a green team. Three years later I was promoted to Van Heusen and finally to G.H. Bass and Co. as a tenured manager. My passion for fashion and the customer were driving forces! After being recruited to join J. Crew Factory Outlet, I transitioned into higher fashion. The clientele was observant/knowledgeable and not to mention loyal! For 3 years, I helped increase sales, specialized in visuals, and managed a dynamic team. Looking to put my customer service skills to use in a different industry; I worked at Aires. I assisted transferees who were relocating for their new job. Using their employerâ€™s policies, I would help find a moving company, temporary housing, and expense management. Moving is one of the top stressors in anyoneâ€™s life. I was the main contact for any concerns and logistics. In 2020, my Customer Service Surveys Scores totaled 97.8%. I was the top Mobility Specialist for two years, even garnering the Presidential Recognition Award for number of compliments. From VIPs to international moves, I went above and beyond to ensure my transferees/clients happiness! I was exposed to real estate transactions by colleagues who worked directly with relocation-certified agents. I am here at Realty ONE Group Gold Standard to use my business experience in a fresh exciting way! I hope to serve current and new agents with all the care that they may need. I look forward to ONE-derful success with the team!
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